With machine learning and artificial intelligence proving their mettle in the modern times, a sort of revolution in their implementation over the internet circles has commenced in 2018. Smart AI driven chatbots have started to feature on a lot of mobile avenues and their use is set to grow further as the technology matures.
If you have a mobile app catering to the insurance sector or are planning to hire insurance app developers for the same, there are various advantages to including chat bots as a part of this, such as:
- Enhanced User Conversation Experience
As the attention spans and patience level in terms of getting resolution to their queries for customers plummets, chatbots are a great way for avenue owners to drive meaningful conversations with their users in real time. These chatbots provide for a great engagement experience and help drive superb feedback from users.
- Pathbreaking Customer Insights
A great advantage with having chatbots drive customer engagement is that they can gather user responses and interpret these in light of the previous interactions with the users to come to inferences which even human customer executives cannot.
- Overall Interface Improvements
With chatbots driving the bulk of user engagement and interactions, there isn’t any need for the archaic and lengthy contact or information forms. This will simplify the interface of your website and will also reduce the need to process and maintain all these user records on the part of the administrator.
- Putting Data Analytics To Work
Chatbots can extract useful insights from the conversations they have with users and these can drive complex data analytics algorithms to give you insights which can drive business performance.
- An Increased Customer Handling Efficiency
A chat bot can meet and exceed the efficiency of performance and the number of customers which a human executive handles any day. So there is a straight advantage of increased efficiency and lower costs.
Excited about integrating a chatbot into your own mobile application and waiting for an adroit technical partner to do this for you? Openwave – the mobile app development expert can bring in the advanced AI skill sets and craft the perfect chat bot for your insurance mobile application. Get started today by contacting us! Dial now: +1(212) 209-153