5 Advantages ChatBot Integration Brings To Your Insurance Mobile Application

With machine learning and artificial intelligence proving their mettle in the modern times, a sort of revolution in their implementation over the internet circles has commenced in 2018. Smart AI driven chatbots have started to feature on a lot of mobile avenues and their use is set to grow further as the technology matures.

Chatbot Technology

If you have a mobile app catering to the insurance sector or are planning to hire insurance app developers for the same, there are various advantages to including chat bots as a part of this, such as:

  1. Enhanced User Conversation Experience

As the attention spans and patience level in terms of getting resolution to their queries for customers plummets, chatbots are a great way for avenue owners to drive meaningful conversations with their users in real time. These chatbots provide for a great engagement experience and help drive superb feedback from users.

  1. Pathbreaking Customer Insights

A great advantage with having chatbots drive customer engagement is that they can gather user responses and interpret these in light of the previous interactions with the users to come to inferences which even human customer executives cannot.

  1. Overall Interface Improvements

With chatbots driving the bulk of user engagement and interactions, there isn’t any need for the archaic and lengthy contact or information forms. This will simplify the interface of your website and will also reduce the need to process and maintain all these user records on the part of the administrator.

  1. Putting Data Analytics To Work

Chatbots can extract useful insights from the conversations they have with users and these can drive complex data analytics algorithms to give you insights which can drive business performance.

  1. An Increased Customer Handling Efficiency

A chat bot can meet and exceed the efficiency of performance and the number of customers which a human executive handles any day. So there is a straight advantage of increased efficiency and lower costs.

Excited about integrating a chatbot into your own mobile application and waiting for an adroit technical partner to do this for you? Openwave – the mobile app development expert can bring in the advanced AI skill sets and craft the perfect chat bot for your insurance mobile application. Get started today by contacting us! Dial now: +1(212) 209-153

How Chat Bots will Become Crucial for eCommerce Business in 2017?

Human hand hold a smartphone and sending messages to friends via

Chat bots were first introduced in the eCommerce world a couple of years ago, and the technology has managed to take the industry by storm. Chatbots, embedded in messaging apps, not only help drive up customer engagement but they are also a cost-effective way for businesses to provide services to customers – compared to, say, mobile applications that are expensive to build and maintain.

Messaging Apps Are Very Popular

One reason why chat bots are so crucial to online commerce – in 2017 and beyond – is because of the massive popularity of messaging apps they are embedded inside. Over 3.2 billion people use messaging apps of some kind and over a billion more people will use them by 2018.

What are Chat Bots?

Chat bots are computer programs that mimic human interactions and can be integrated into popular messaging apps like Whatsapp, Facebook Messenger, and Skype. They let you provide useful services to customers – like helping them search for products, paying bills, and providing them with info – from within the messaging app. They can replicate the core features of native, independent mobile apps – except without customers having to download and install a separate app.

Chatbots in the eCommerce Industry

You probably see why the technology is so useful for eCommerce businesses. With the help of chat bots, companies can attract the users’ attention when they are on their favorite messenger app- which, for most mobile phone users, is at least a dozen times a day. While chat bots have to be customized for every eCommerce business, they allow customers to browse your catalog, find their favorite products, and make payments for them from within the messaging app. They are also a great tool to gain customer feedback and handle complaints.

The Technology won’t be a Replacement for Customer Service

While chat bots cannot replace customer service, they bring down engagement costs substantially, as they can help a business automate most of the process. For example, some eCommerce stores are using bots to ask customers to fill in relevant details and then, when the form has been filled, humans take over.

If you’re interested in the technology, we recommend you to consult with an experienced eCommerce app development team to learn more about how it can be used for your unique business.